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MOHELA
Established in 1981, with its headquarters in Chesterfield, Missouri, MOHELA is a nationally-recognized leader in student loan servicing and higher education financing. MOHELA services around eight million customers across the country with federal and private student loans.
Purpose
MOHELA was established by the Missouri General Assembly, for the purpose of assuring post-secondary education students have access to financial aid.
Vision
1. Be a nationally recognized leader in the higher education services and finance industry
2. Be recognized as an ethical, transparent and prudent steward of stakeholder assets
3. Have the technology, innovation, capacity and capability to leverage and create opportunities
2. Be recognized as an ethical, transparent and prudent steward of stakeholder assets
3. Have the technology, innovation, capacity and capability to leverage and create opportunities
Mission
Provide a first-rate borrower and customer experience, and to support higher education of students and families in Missouri.
Customer Promise: MOHELA is committed to giving our customers a first-rate experience. To aid in repaying your student loans, we promise to listen, offer customized solutions to meet your specific needs and provide superior guidance as your dedicated resource expert.
Customer Promise: MOHELA is committed to giving our customers a first-rate experience. To aid in repaying your student loans, we promise to listen, offer customized solutions to meet your specific needs and provide superior guidance as your dedicated resource expert.
Additional Culture Details
“MOHELA’s staff is key to our ongoing success and our ability to give back to Missouri students and families. We have a wonderful team that is dedicated to helping student loan customers understand the options available to them so they can successfully manage their loans. We’re an extension of our lender partners and are focused on innovating to continuously provide exceptional service.” - Scott Giles, Executive Director & CEO
Values
- “STAIRS” – We’re stepping up to success!
- • Service Excellence – Build positive relationships through outstanding service. Putting the customer first begins with attitude. Commit yourself to believing that customers are your first focus.
• Teamwork – Creating a collaborative culture.
• Agility – Delivering pragmatic and value-based solutions to the borrowers and lenders we serve.
• Integrity – Acting with strong ethics. Doing the right thing for our customers and borrowers.
• Respect – Treating others with compassion, empathy, and dignity, especially our borrowers.
• Stewardship – The careful and responsible management of something entrusted to one's care-the borrowers and customers we serve.
Headquarters
Chesterfield, MO
Employees
974 US Employees
Industry
Collections & Debt Settlement
Recent Awards
Company Snapshots
