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Hilton Grand Vacations Inc.
Hilton Grand Vacations Inc. (NYSE:HGV) is recognized as a leading global timeshare company. With headquarters in Orlando, Florida, HGV develops, markets and operates a system of brand-name, high-quality vacation ownership resorts in select vacation destinations. As one of Hilton’s 19 premier brands, HGV has a reputation for delivering a consistently exceptional standard of service, and unforgettable vacation experiences for members and guests. Membership with HGV provides best-in-class programs, exclusive experiences and maximum flexibility for its 515,000+ members around the world.
To learn more about HGV, company news, leadership, awards and its commitment to Corporate Social Responsibility, visit: https://corporate.hgv.com/home/default.aspx.
To learn more about the careers, culture, and employment opportunities available at HGV, visit HGV.com/careers.
To learn more about HGV, company news, leadership, awards and its commitment to Corporate Social Responsibility, visit: https://corporate.hgv.com/home/default.aspx.
To learn more about the careers, culture, and employment opportunities available at HGV, visit HGV.com/careers.
Purpose
At HGV, we live by a simple mission: “Putting People First.” By keeping this perspective as the cornerstone of our decisions, we can provide members and guests with vacations of a lifetime while also prioritizing ways to drive change, create and enhance responsible business practices and cultivate an inclusive culture throughout our company.
As a leader in the timeshare industry, we take seriously our responsibility to make positive impacts on our members and team members. We’re committed to creating a culture of diversity and belonging where our team members have a voice, feel valued and can thrive both individually and collectively. We believe that when we bring together individuals with different perspectives and experiences it allows us to build a stronger, more successful organization. We pride ourselves on providing our members and guests with unparalleled levels of service and unforgettable vacation experiences, all while ensuring the utmost transparency in our practices. It is a natural extension of our “People-First” mission to be good stewards of the communities where we live, work and vacation.
As a leader in the timeshare industry, we take seriously our responsibility to make positive impacts on our members and team members. We’re committed to creating a culture of diversity and belonging where our team members have a voice, feel valued and can thrive both individually and collectively. We believe that when we bring together individuals with different perspectives and experiences it allows us to build a stronger, more successful organization. We pride ourselves on providing our members and guests with unparalleled levels of service and unforgettable vacation experiences, all while ensuring the utmost transparency in our practices. It is a natural extension of our “People-First” mission to be good stewards of the communities where we live, work and vacation.
Vision
HGV’s vision is to inspire people to go further and share more. For over 30 years, we have fostered a strong culture of growth, empowerment, diversity and inspiration for our team members. Our people-first mentality is inclusive of programs and services that are designed to ensure our team members feel engaged, appreciated and rewarded for their contributions. For example, personal achievements are recognized internally by inviting team members to send recognition in a special way in real time along with a service anniversary program, offering service benefits such as stay certificates to HGV resorts for team members who have been with the company for 10 years or more. HGV also holds an annual internal awards gala, Champions Club, which honors extraordinary performance from team members across the organization.
HGV team members have a passion for creating exceptional travel experiences for members and guests and a commitment to delivering excellence. Working for a company that is also focused on an accelerated growth path helps lead team members to multiple growth opportunities and leadership development at HGV. One example of team member progression, this person started as a club director and worked his way up to general manager and is now running one of the company’s most successful resorts. He attributes his success to HGV exposing him to different types of properties, leaders and experiences, which has allowed him opportunities to progressively grow in his career.
HGV team members have a passion for creating exceptional travel experiences for members and guests and a commitment to delivering excellence. Working for a company that is also focused on an accelerated growth path helps lead team members to multiple growth opportunities and leadership development at HGV. One example of team member progression, this person started as a club director and worked his way up to general manager and is now running one of the company’s most successful resorts. He attributes his success to HGV exposing him to different types of properties, leaders and experiences, which has allowed him opportunities to progressively grow in his career.
Mission
At our core, we prioritize customer service in every interaction we have with a member or guest, and treat our team members like family, which is shown in every single aspect of HGV. Our most important strength is our people, which has further instilled us as a company to never lose sight of our mission: “Putting People First.” By following our mission, we ensure team members become family, guests become members and members become the heart of everything we do.
HGV’s business decisions, goals and strategies are all centered around our vision and mission, which were thoughtfully created to be guiding principles in our daily decisions and serve as the foundation and purpose for our company. We believe in being a responsible corporate citizen and are continuously enhancing our efforts to operate in an environmentally and socially responsible manner. To that end, we have implemented several programs across our global footprint to provide unforgettable vacation experiences for our members and guests, create an inclusive environment for our team members, serve our communities and reduce our environmental impact.
HGV’s business decisions, goals and strategies are all centered around our vision and mission, which were thoughtfully created to be guiding principles in our daily decisions and serve as the foundation and purpose for our company. We believe in being a responsible corporate citizen and are continuously enhancing our efforts to operate in an environmentally and socially responsible manner. To that end, we have implemented several programs across our global footprint to provide unforgettable vacation experiences for our members and guests, create an inclusive environment for our team members, serve our communities and reduce our environmental impact.
Additional Culture Details
At HGV, people are at the center of everything we do. Our culture and commitment to excellence serves as our guiding light. We’re focused on serving our team members, members and guests with dignity and respect, while also upholding and safeguarding the rights of those we work with and for. This is not only foundational to our business, but also key to creating a sense of belonging. Because ultimately, a culture of true belonging engages the full potential of individuals where innovation thrives and views, beliefs and values are integrated and accepted.
Our people-first talent strategy is inclusive of initiatives and activities that ensure our team members feel valued and rewarded for their contributions. In the same way that we go above and beyond for our members and guests, we aim to apply these same principles to every team member. We firmly believe that hiring people from all backgrounds, cultures and perspectives leads to heightened creativity and innovation. At HGV, we’re committed to ensuring our team member population is reflective of the communities in which we live, work and vacation. By nurturing our team members and creating an inclusive culture, we can forge authentic connections with our family of members and guests.
Our people-first talent strategy is inclusive of initiatives and activities that ensure our team members feel valued and rewarded for their contributions. In the same way that we go above and beyond for our members and guests, we aim to apply these same principles to every team member. We firmly believe that hiring people from all backgrounds, cultures and perspectives leads to heightened creativity and innovation. At HGV, we’re committed to ensuring our team member population is reflective of the communities in which we live, work and vacation. By nurturing our team members and creating an inclusive culture, we can forge authentic connections with our family of members and guests.
Values
- Hospitality, Integrity, Leadership, Teamwork, Ownership and Now (HILTON)
- At HGV, we believe the success of our business is fundamentally connected to the well-being of our people, and we live by the adage: “If you take care of your people, they will take care of you.”
By “Putting People First,” HGV ensures team members become family and their work is reflective of our core values – Hospitality, Integrity, Leadership, Teamwork, Ownership and Now (HILTON).
Hospitality – We’re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing, all the time.
Leadership – We’re leaders in our industry and communities.
Teamwork – We’re team players in everything we do.
Ownership – We’re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline.
By having our H.I.L.T.O.N. values guide our actions and support our vision of inspiring people to go further and share more, HGV can tackle challenges as they come and reach new heights as a leading company in the vacation ownership industry.
Recent Awards
Company Snapshots
